POND TERMS AND CONDITIONS
POND TERMS AND CONDITIONS
General Terms and Conditions of Service and Purchase
THE TERMS AND CONDITIONS BELOW CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN POND MOBILE AND YOU, THE PURCHASER AND USER OF POND MOBILE’S PRODUCTS AND SERVICES. PLEASE READ THIS ENTIRE AGREEMENT CAREFULLY.
These Pond Mobile General Terms and Conditions of Service and Purchase (hereinafter the “Agreement”) constitute the Agreement between you, the customer, on the one hand, and Pond Mobile on the other, with respect to your purchase and use of Pond Mobile branded products and services. Carefully read all these terms which include, among other things, mandatory arbitration of disputes provision.
STANDARD TERMS AND CONDITIONS
- Definitions. In this Agreement: a) the terms “We,” “Us,” “Our,” and “Pond Mobile” means Pond Mobile which is providing the products and Services to Your; b) the terms “You,” “Your,” “Customer,” “Account Holder” and “User” means You, an account holder with Us and/or a User of Our Services or Devices; (3) the term “Device” means any other phone, aircard, mobile broadband device, any other device, accessory, or other product that We provide You, We sell to You, or is active on Your account with Us; and (4) the term “Service” means Pond Mobile-branded or Beeline-branded offers, rate plans, options, wireless services, billing services, applications, programs, products, or Devices on your account with us. “Service(s)” also includes any other product or service that we offer or provide to you that references this Agreement.
- Additional Documents that Are Part of This Agreement. Additional terms and conditions will apply when you use certain applications, programs, Devices, and Services (collectively “Items”). Such additional terms and conditions will be provided to you prior to your use of such Items. Additional Items and the terms and conditions with respect to such Items may be provided by Pond Mobile, or by a third party. You agree to be bound to any additional Pond Mobile terms and conditions, and you agree to be bound to any of the terms and conditions of any third party providing with respect to additional Items you receive. You acknowledge and agree that Pond Mobile is not responsible for third-party Items and associated terms and conditions. Additional terms and conditions will also apply if you activate Services as part of a bundle with another company’s services (for example, cable services, home phone services, etc.). The additional terms for bundled Services may either modify or replace certain provisions in this Agreement including terms relating to activation, invoicing, payment, and disputing charges. Also, a different dispute resolution provision may apply to services provided by another company (the dispute resolution provisions in this Agreement still apply to our Services). You will be provided details on any additional terms and conditions with your selection of any bundled Service. [For employee and organization discounts, the discount percentage may vary from month to month based on the terms of the agreement between your employer, association, or other organization and Pond Mobile. The discount will be zero after your agreement or your organization’s agreement with Pond Mobile ends. Additional terms and eligibility requirements regarding organization discounts will be provided to you.]
- Pond Mobile’s Policies. Services are subject to our business policies, practices, and procedures (“Policies”). You agree to adhere to all of our Policies when you use our Services. Our Policies are subject to change at any time with or without notice.
- Your Acceptance of This Agreement. You must have the legal capacity to accept the terms of this Agreement. Your acceptance of this Agreement becomes effective upon your doing any of the following: a) accepting the Agreement through any printed, oral, or electronic statement, including without limitation, via the internet by electronically marking and checking the “I AGREE” box on the checkout page of the Pond Mobile Website that you have reviewed and accepted; b) attempting to or in any way using the Services; c) paying for the Services; or d) opening any package or starting any program that says you are accepting the Agreement when doing so. If you do not want to be bound by this Agreement, then do not do any of these things.
USE OF POND SERVICES & DEVICES
Yours and Pond Mobile’s Rights and Obligations Concerning Your Use of the Services and Devices
- Term Commitments and Early Termination Fee. Many of the Services by Pond Mobile require a minimum commitment of either one (1) or (2) years. You will have the option, when purchasing your Services, to select a minimum commitment ( “Term Commitment”) on the checkout webpage of Pond Mobile’s website. You may terminate any line of Service prior to the end of the Term Commitment, provided however that if you do terminate prior to the Term Commitment, you will be required to pay an Early Termination Fee (“EFT”). The EFT is calculated by taking the number of months remaining on your Term Commitment and per Device and multiplying that number by $20. The maximum EFT for any early termination is $350 and the minimum is $200. Payment of an EFT does not satisfy any other obligation which you may owe to Pond Mobile. After you have satisfied your Term Commitment, you will have the option of renewing for a new Term Commitment or continuing your Services on a month-to-month basis, provided, however, that if you select to proceed on a month-to-month basis, your monthly rates may be higher than if you select to new Term Commitment.
- When Early Termination Fees Do Not Apply. You are not responsible for paying an Early Termination Fee when terminating Services: a) provided on a month-to-month basis; (b) provided on a subscription basis that does not include a Term Commitment; c) consistent with our published trial period return policy, or (d) in response to a materially adverse change that we make to the Agreement as described directly below.
- Pond Mobile Reserves the Right to Change this Agreement and Your Related Rights. We may change any part of the Agreement at any time, including, but not limited to, rates, charges, how we calculate charges, discounts, coverage, technologies used to provide services, or your terms of Service. We will provide you notice of material changes – and we may provide you notice of non-material changes – in a manner consistent with this Agreement (see “Providing Notice To Each Pursuant to This Agreement” section). Despite the foregoing, if Pond Mobile makes a change to this Agreement that is material and has a material adverse effect on Services under your Term Commitment, you may terminate each line of Service materially affected without incurring an Early Termination Fee if, and only if, you: a) call us within 30 days after the effective date of the change; and b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment.
- Our Right To Suspend Or Terminate Services. We can, without notice, suspend or terminate any Service at any time for any reason. For example, we can suspend or terminate any Service for the following:
- Late payment;
- Exceeding an Account Spending Limit;
- Harassing/threatening/abusing/offending our employees or agents;
- Providing false or inaccurate information;
- Interfering with our operations;
- Sing/suspicion of using Services in any manner restricted by or inconsistent with the Agreement and Policies;
- Breaching, failing to follow, or abusing the Agreement or Policies;
- Providing false, inaccurate, dated, or unverifiable identification or credit information or becoming insolvent or bankrupt;
- Modifying a Device from its manufacturer specifications (for example, rooting the device);
- Failing to use our Services for an extended period of time;
- Failing to maintain an active Device in connection with our Services; or
- If we believe the action protects our interests, any customer’s interests, or our networks.
- Your Right To Change Services & When Changes Are Effective. You, the Account Holder can typically change Services upon request. In some instances, changes may be conditioned on payment of an Early Termination Fee or certain other charges, or they may require a new Term Commitment. Changes to Services are usually effective at the start of the next full invoicing cycle. If the changes take place sooner, your invoice may reflect pro-rated charges for your old and new Services. We may, but are not obligated to, provide you the opportunity to authorize someone else to make changes to your Services, which will include the authority to make changes that will extend your Term Commitment. You are responsible for any changes to your Services made by a person you authorize, and those changes will be treated as modifications to this Agreement.
- Your Right to Terminate Services. You can terminate Services at any time by calling us and requesting that we deactivate all Services. In addition, if you return or provide your Device to Pond Mobile and fail to either deactivate service on the Device or activate another Device in connection with your Service, we reserve the right to terminate your Service, and if you are subject to a Term Commitment, you may be charged all or part of an Early Termination Fee. You are responsible for all charges billed or incurred prior to deactivation. If Services are terminated before the end of your invoicing cycle, we will not prorate charges to the date of termination and you will not receive a credit or refund for any unused Services. Except as provided above, if you are subject to an Early Termination Fee, you must also pay the invoiced Early Termination Fee for each line of Service that you terminate early.
- Credit Checks & Credit Information. We agree to provide you Services on the condition that you have and maintain satisfactory credit according to our standards and policies. You agree to provide information that we may request or complete any applications that we may provide you to facilitate our review. We rely on the credit information you furnish, credit bureau reports or other data available from commercial credit reference services, and other information (such as payment history with us) to determine whether to provide or continue to provide you with Services. The Services we offer you can vary based on your credit history. We may at any time, based on your credit history, withdraw or change Services or place limits or conditions on the use of our Services. You agree to provide us with updated credit information upon request. We may provide your payment history and other account billing/charge information to any credit reporting agency or industry clearinghouse.
- Account Spending Limits (“ASL”). An ASL is a temporary or permanent limit (typically based on credit history, payment history, or to prevent fraud) that we place on the number of unpaid charges you can accumulate on your account, regardless of when payment on those charges is due. We reserve the right to determine which charges count toward an ASL. If you have an ASL, we may suspend your Services without prior notice if your account balance reaches the ASL, even if your account is not past due. We may impose or increase an ASL at any time with notice. An ASL is for our benefit only and should not be relied on by you to manage usage.
- Deposits & Returning Deposits. We may at any time require a deposit as a guarantee of payment for you to establish or maintain Service (“Deposit”). By providing us a Deposit, you grant us a security interest for all current or future amounts owed to us. We may change the Deposit at any time with notice. You cannot use a Deposit to make or delay payments. The Deposit, the length of time we hold the Deposit, and changes to the Deposit are determined based on your credit history, payment history, and other factors. Unless prohibited by law, we may mix Deposits with our other funds and it will not earn interest, and we reserve the right to return the Deposit as a credit on your invoice at any time. If your Services are terminated for any reason, we may keep and apply your Deposit to any outstanding charges. We will send any remaining portion of the Deposit to your last known address within 90 days after your final invoice – if it is returned to us, we will forward it to the appropriate state authorities to the extent required by law.
- Restrictions On Using Services. You cannot use our Services: a) in a way that could cause damage or adversely affect any of our other customers or our reputation, networks, property, or Services; or b) in any way prohibited by the terms of our Services, the Agreement, or our Policies. You cannot in any manner resell the Services to another party.
- Your Device, Number & E-mail Address; Caller ID. Pond Mobile does not manufacture any Device that we might sell to you or that is associated with our Services, and we are not responsible for any defects, acts, or omissions of the manufacturer. The only warranties on your Device are the limited warranties given to you by the manufacturer directly or that we pass through. Device performance may vary based on device specifications (for example, a device’s software, memory, and storage), and device performance may impact access to all of our Services. Your Device is designed to be activated on our networks and in other coverage areas that we may make available to you. As programmed, it will not accept wireless service from another carrier. Except for any legal right you may have to port/transfer your phone number to another carrier, you have no – and cannot gain any (for example, through publication, use, etc.) – proprietary, ownership, or other rights to any phone number, identification number, e-mail address, or other identifiers that we assign to you, your Device, or your account. We’ll notify you if we decide to change or reassign them
- Porting/Transferring Phone Numbers. We do not guarantee that number transfers to or from us will be successful. If you authorize another carrier to transfer a number away from us, then that is considered a request by you to us to terminate all of the Services associated with that number. You are responsible for all charges billed or incurred prior to deactivation and for any applicable Early Termination Fees. Number portability is not available everywhere.
- Coverage; Where Your Device Will Work; Service Speeds. Our coverage maps are available at our authorized retail locations and on our website. The specific network coverage you get will depend on the radio transmissions your Device can pick up and the Services you’ve chosen. Our coverage maps are provided to us by our roaming partners. Coverage is not available everywhere. Coverage and Service speeds are not guaranteed. Coverage is subject to change without notice. Service speeds may depend on the Service purchased. Actual speeds will vary. Estimating wireless coverage, signal strength, and Service speed is not an exact science. There are gaps in coverage within our estimated coverage areas that – along with other factors both within and beyond our control (for example, network problems, network or Internet congestion, software, signal strength, your Device, structures, buildings, weather, geography, topography, server speeds of the websites you access, actions of third parties, etc.) – may result in dropped and blocked connections, slower Service speeds, or otherwise impact the quality of Service. Services that rely on location information, such as E911 and GPS navigation, depend on your Device’s ability to acquire satellite signals (typically not available indoors) and network coverage. While your Device is receiving a software update, you may be unable to use your Device in any manner until the software update is complete.
- Roaming. The term “roaming” typically refers to coverage on another carrier’s network that we may make available to you based on our agreements with other carriers. These agreements may change from time to time, and roaming coverage is subject to change without notice. Your ability to receive roaming coverage depends on the radio transmissions your Device can pick up and the availability of roaming coverage. We make no guarantee that roaming coverage will be available. Roaming coverage may exist both within and outside our network coverage areas. Your Device will generally indicate when you’re roaming. Depending on your Services, separate charges or limits on the number of minutes used while roaming may apply. Certain Services may not be available or work the same when roaming (for example, data Services, voicemail, call waiting, etc.).
- About Data Services & Content. Our data Services and your Device may allow you to access the internet, text, pictures, video, games, graphics, music, email, applications, sound, and other materials (“Data Content”) or send Data Content elsewhere. Some Data Content is available from us or our vendors, while other Data Content can be accessed from others (for example, third-party websites, games, ringers, applications, etc.). We make absolutely no guarantees about the Data Content that you access on your Device. Data Content may be (1) unsuitable for children/minors; (2) unreliable or inaccurate; or (3) offensive, indecent, or objectionable. You’re solely responsible for evaluating the Data Content accessed by you or anyone through your Services. We strongly recommend that you monitor data usage by children/minors. Data Content from third parties may also harm your Device or its software. We are not responsible for any Data Content. We are not responsible for any damage caused by any Data Content that you access through your Services, that you load on your Device, or that you request our representatives to access or load on your Device. To protect our networks and Services or for other reasons, we may place restrictions on accessing certain Data Content (such as certain websites, applications, etc.); impose separate charges; limit throughput or the amount of data that you can transfer, or otherwise limit or terminate Services. If we provide you storage for Data Content that you have purchased, then we may delete the Data Content without notice or place restrictions/limits on the use of storage areas. Data Content stored on a Device, transmitted over our networks, or stored by Pond Mobile may be deleted, modified, or damaged. You may not be able to make or receive voice calls while using data Services. Data Content provided by our vendors or third parties is subject to cancellation or termination at any time without notice to you, and you may not receive a refund for any unused portion of the Data Content.
- Specific Terms & Restrictions On Using Data Services. In addition to the rules for using all of our other Services, unless we identify the Service or Device that you have selected as specifically intended for that purpose (for example, wireless routers, Data Link, etc.), you cannot use our data Services: a) with server devices or host computer applications or other systems that drive continuous, heavy traffic or data sessions; b) as a substitute or backup for private lines or frame relay connections; or c) for any other unintended use as we determine in our sole discretion. We reserve the right to limit, suspend, or constrain any heavy, continuous data usage that adversely impacts our network's performance or hinders access to our networks. If your Services include web or data access, you also cannot use your Device as a modem for computers or other equipment, unless we identify the Service or Device you have selected as specifically intended for that purpose (for example, with “phone as modem” plans, Pond Mobile Broadband card plans, wireless router plans, etc.). Pond Mobile also reserves the right to implement a “Fair Usage Policy” on all its plans without notice. Pond Mobile considers data consumption of over 22 GB on its World Phone Plans to be excessive and outside of “Fair Usage”. Alike, data consumption of over 6 GB on the Unlimited portion of its Social Roaming +, Unlimited Global Data - NHF and other UNLIMITED DATA ONLY tariffs. Although Pond may not take any action during a given month, it reserves the right to do so at its sole discretion.
- Software License. If Pond Mobile provides you software as part of the Service and there are no software license terms provided with the software (by Pond Mobile or by a third party), then Pond Mobile grants you a limited, revocable, non-exclusive, non-transferable license to use the software to access the Services for your own individual use. You will not sell, resell, transfer, copy, translate, publish, create derivative works of, make any commercial use of, modify, reverse engineer, decompile, or disassemble the software. Pond Mobile may revoke this license at any time.
SPECIFIC PRODUCTS AND SERVICES
Terms and Conditions Concerning Specific Products and Services
- Nature of our Service. Our rate plans, customer devices, services, and features are not for resale and are intended for reasonable and non-continuous use by a person using a device on Pond Mobile’s affiliate networks.
- Prohibited Network Uses. To ensure the activities of some users do not impair the ability of our customers to have access to reliable services provided at reasonable costs, you may not use our services in a manner that is unlawful, infringes on intellectual property rights, or harms or unduly interferes with the use of Pond Mobile’s network or systems. Pond Mobile reserves the right, without notice or limitation, to limit data throughput speeds or quantities or to deny, terminate, end, modify, disconnect, or suspend service if an individual engages in any of the prohibited voice or data uses detailed below or if Pond Mobile’s network, in its sole discretion, determines action is necessary to protect its wireless networks from harm or degradation. Examples of prohibited voice use: Pond Mobile voice services are provided solely for live dialogue between, and initiated by, individuals for personal use and as otherwise described in this policy. Pond Mobile services may not be used for any other purposes, including, but not limited to: monitoring services, the transmission of broadcasts, the transmission of recorded material, telemarketing, auto-dialed calls, other commercial uses, or other connections that do not consist of uninterrupted live dialogue between individuals. Examples of prohibited data use: Pond Mobile data services are provided solely for purposes of web surfing, sending and receiving email, photographs, and other similar messaging activities, and the non-continuous streaming of videos, downloading of files, or online gaming. Our data services may not be used: a) to generate excessive amounts of Internet traffic through the continuous, unattended streaming, downloading or uploading of videos or other files or to operate hosting services including, but not limited to, web or gaming hosting; b) to maintain continuous active network connections to the Internet such as through a web camera or machine-to-machine connections that do not involve active participation by a person; c) to disrupt email use by others using automated or manual routines, including, but not limited to “auto-responders” or cancel bots or other similar routines; d) to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, “junk mail”, unsolicited commercial or bulk email, or fax; e) for activities adversely affecting the ability of other people or systems to use either Pond Mobile’s wireless services or other parties’ Internet-based resources, including, but not limited to, “denial of service” (DoS) attacks against another network host or individual user; f) for an activity that connects any device to Personal Computers (including without limitation, laptops), or other equipment for the purpose of transmitting wireless data over the network (unless customer is using a plan designated for such usage); or g) for any other reason that, in our sole discretion violates our policy of providing service for individual use.
- Unlimited Use Plans. If you subscribe to rate plans, services, or features that are described as unlimited, you should be aware that such “unlimited” plans are subject to these Pond Mobile Prohibited Network Uses. For example, although Voice allowances can be referred to as Unlimited, usage in excess of 2500 Minutes of International Roaming Voice Minutes and/or 5000 minutes of Domestic voice minutes is considered a violation of Pond's Fair Usage Policy. Although Pond may not take any action during a given month, it reserves the right to suspend/cancel services.
- Messaging (text, picture, and video): Messaging rates are subject to change. Standard message rates are charged when a message is sent or received, whether read or unread, viewed or unviewed, solicited or unsolicited. Unused monthly plan messages do not carry forward. Certain messages, including those to 3rd parties to participate in a promotion or other program, will result in additional charges. International messaging rates may vary and are subject to change. There is no guarantee that messages will be received, and we are not responsible for lost or misdirected messages. Most text messages are limited to 160 characters. Messages may incur an additional Pay-As-You-Go data charge of 3¢/KB.
- Anytime: This applies when directly dialing/receiving standard voice calls between domestic or international wireless and landline numbers as determined when the call is placed using independent third party and Pond Mobile databases (excludes calls to voicemail, 411, and other indirect methods). Anytime is available when roaming on the Beeline network.
- GPS Navigation: You acknowledge and agree that environment and other factors may limit GPS location information. In addition, GPS Navigation requires you, the Account Holder, to authorize Pond Mobile to share location and other needed enabling information with third parties. It is the responsibility of the Account Holder to notify Device users that location can be identified while using GPS applications.
- Location-Based Services: You acknowledge and agree that environment and other factors may limit location-based service information. Location Based Services require an Account Holder’s authorization for Pond Mobile to share location and other needed enabling information with third parties. It is the responsibility of the Account Holder to notify Device users that location can be identified while using location-based service applications.
- Email: Wireless access to corporate/employee email may require additional server or server access, licenses, or additional requirements which incur additional charges.
- Data: Services are not available with all Pond Mobile phones. The amount of data transmitted over the network is measured in kilobytes (KB), megabytes (MB), or gigabytes (GB). Unless specified otherwise 1024KB equals 1MB. 1024MB equal 1GB. Usage is calculated on a per kilobyte, megabyte, or gigabyte (depending on your plan) basis and is rounded up to the next whole kilobyte, megabyte, or gigabyte. Rounding occurs at the end of each session or each clock hour and at which time we deduct accumulated usage from your plan, or assess overage or casual usage charges. You are responsible for all data activity from and to your device, regardless of who initiates the activity. Estimates of data usage will vary from actual use. Your invoice will not separately identify the number of kilobytes, megabytes, or gigabytes attributable to your use of specific sites, sessions, or services used. Premium content (games, ringtones, songs, etc.) is priced separately. Services are not available for use in connection with server devices or host computer applications, other systems that drive continuous heavy traffic or data sessions, or as substitutes for private lines or frame relay connections. Except with Phone-as-Modem plans, you may not use a phone (including a Bluetooth phone) as a modem in connection with a computer, PDA, or similar device. We reserve the right to deny or terminate service without notice for any misuse or any use that adversely affects network performance. Availability of downloadable or streaming content is subject to change, including but not limited to television channels and radio stations. If user is not subscribed to a data included plan or add-on, Pay-As-You-Go charges are incurred when using data applications and services.
- Web Access: Pond Mobile can help you prevent the transmission of material harmful to minors on certain devices by allowing access only to a limited number of Internet websites or restricting Web access.
- Off-network Roaming: The primary use of your Device must be for domestic purposes within the Pond Mobile-affiliated network. Domestic means use on the Beeline Network in Russia or the Sprint Nationwide Network in the United States. Pond Mobile reserves the right, without notice, to deny, terminate, modify, disconnect or suspend service if off-network usage in a month exceeds: (1) voice: 300 minutes or a majority of minutes; or (2) data: 100 megabytes or a majority of kilobytes. The display on your device may not always be on and will not indicate whether you will incur roaming charges. You can monitor usage online through My Account or contact Pond Mobile customer service.
- International Roaming: International calling, including in Canada, Mexico, and Guam is not
included in plans with no roaming charges. International roaming usage may be invoiced after 30-60 days. Data services and certain calling features (Voicemail, Caller ID, Call Waiting, etc.) may not be available in all roaming areas. Usage initiated near country borders may be carried by a cell site in a neighboring country and billed at that country’s rates. Pond Mobile reserves the right to deny, terminate, modify, disconnect or suspend service if the majority of minutes or kilobytes are used for international roaming.
- International Long Distance and Messaging: Phones must be activated for international service in order to make international long-distance calls, including to Mexico and Guam, and in certain cases to send an international text.
BILLING, PAYMENTS, CHARGES, FEES, AND TAXES
- Monthly Charges: All monthly charges include taxes and Pond Mobile Surcharges.
- Activation & Miscellaneous Charges. Based on our Policies, Pond Mobile may charge activation, prepayment, reactivation, program, or other fees to establish or maintain Services. Certain transactions may also be subject to a charge (for example, convenience payment, changing phone numbers, handset upgrades, etc.). You will be provided notice of these types of fees before we complete the requested transaction.
- Account & Service Charges. You are responsible for all charges associated with your account and the Services on your account, no matter who adds or uses the Services. Charges include, but are not limited to, the monthly recurring charges, usage charges, charges for additional services, taxes, surcharges, and fees associated with your Services. These charges are described or referred to during the sales transaction, in our marketing materials, and in confirmation materials that we may send to you. Depending on your Services, charges for additional services may include operator and directory assistance, voicemail, call forwarding, data calls, texts, and web access. If you the Account Holder allow end users to access or use your Devices, you authorize end users to access, download and use Services. You may have the opportunity to purchase Services on a subscription basis where we assess subscription charges that allow you access to the Services and/or provide you a certain amount of use of the Services for a defined period of time. Depending on your Service, certain types of subscription charges may be assessed automatically upon activation and automatically assessed for subsequent subscription periods. Subscription Services offered on a recurring basis do not end until terminated by you or us. Subscription charges for recurring Services occur at the beginning of each billing cycle. Information regarding your bill cycle for subscription Services will be provided when you order the Services. For Services offered on a per-day basis, you will generally be charged for use before or at the time of use. In certain instances, we may charge you at some point after you use the Services. Unless otherwise disclosed, Services offered on a per-day basis end 24 hours after Service is initiated.
- Calculation of Your Charges For Billing Purposes for Voice Calls. We round up partial minutes of use to the next full minute. Time starts when you press “Talk” or your Device connects to the network and stops when you press “End” or the network connection otherwise breaks. You are charged for all calls that connect, even to answering machines, voicemail, or voice transcription services. You will not be charged for calls under 3 seconds. For incoming calls answered, you are charged from the time shortly before the Device starts ringing until you press “End” or the network connection otherwise breaks. If charges vary depending on the time of day that you place or receive calls (for example, Nights and Weekend plans), you’re charged for the entire call based on the rate that applies to the time period in which the call starts.
- Data Usage: Unless we specifically tell you otherwise, data usage is measured in bytes, kilobytes, megabytes, and gigabytes—not in minutes/time. 1024 bytes equals 1 kilobyte (“KB”), 1024 KB equals 1 megabyte, and 1024 megabytes equals 1 gigabyte. Bytes are rounded up to kilobytes, so you will be charged at least 1 KB for each data usage session (“data session”). Rounding occurs at the end of each data session, and sometimes during a data session. Depending on your data Services, usage may be charged against an allowance or at a fixed price per KB, and you may be subject to limitations on the amount of data usage. If you are charged on a fixed price per KB, any fractional cents will be rounded up to the next cent. You are charged for all data directed to your Device’s internet address, including data sessions you did not initiate and for incomplete transfers. As long as your Device is connected to our data networks, you may incur data charges. Examples of data for which you will be charged include the size of a requested file or Data Content (game, ringer, etc.); web page graphics (logos, pictures, banners, advertisement, etc.); additional data used in accessing, transporting, and routing the file on our network; data from partial or interrupted downloads; re-sent data; and data associated with unsuccessful attempts to reach websites or use applications. These data charges are in addition to any charges for the Data Content itself (game, ringer, etc.). Data used and charged to you will vary widely, even between identical actions or data sessions. Estimates of data usage—for example, the size of downloadable files—are not reliable predictors of actual usage. Your bill won’t separately list the number of KBs attributed to a specific action/data session.
- Your Bill For Pond Mobile’s Services. Your bill provides you with notice of your charges. It reflects monthly recurring charges (usually billed one bill cycle in advance), fees, taxes, Surcharges, product and equipment charges, subscription charges, and usage/transaction specific charges (usually billed in the billing cycle in which they are incurred). Some usage charges, such as those that depend on usage information from a third party, may be billed in subsequent bill cycles and result in higher-than-expected charges for that month. Bill cycles and dates may change from time to time. Your bill may also include other important notices (for example, changes to your Agreement, to your Service, legal notices, etc.). Your paper bill may not include itemized billing detail. More specific billing information is available online. Paper bills with itemized detail may be subject to an additional charge. Unless prohibited by law, other charges (for example, data Services or taxes and surcharges) will not include itemized detail but will be listed as total charges for a category. The default for all customers is to receive paperless billing. If you require a paper bill you must contact customer service.
- Payments; Late Fees; Recurring Billing. Payment is due in full as stated on your bill. Pond Mobile reserves the right to apply a late payment charge to the total unpaid balance of your bill (at the highest rate permitted by law) if you do not make payment in full by the date specified on your bill. We may also charge you any costs we pay to a collection agency to collect unpaid balances from you. If we bill you for amounts on behalf of a third party, payments received are first applied to our charges. You may be charged additional fees for certain methods of payment. We may charge you, up to the highest amount permitted by law, for returned checks or other payments paid by you and denied for any reason by a financial institution. Acceptance of payments (even if marked “paid in full”) does not waive our right to collect all amounts that you owe us. We may restrict your payment methods to cashier’s check, money order, or other similar secure forms of payment at any time for good reason. You authorize regularly scheduled charges to your credit card once signed up for recurring billing. You will be charged the amount of the monthly charge of the plan(s) you have selected, plus overage. A receipt for each payment will be emailed to you and the charge will appear on your credit card statement as “Pond Mobile.” In the event your projected usage/overage will be more than 100% of your monthly recurring charge, Pond Mobile will charge the overage portion of the debt owed to the credit card you have provided before the end of the billing cycle.
- Taxes & Government Fees. You agree to pay all federal, state, and local taxes, fees, and other assessments that we are required by law to collect and remit to the government on the Services that we provide to you, if applicable. These charges may change from time to time without advance notice. If you are claiming any tax exemption, you must provide us with a valid exemption certificate. Tax exemptions generally won’t be applied retroactively.
- Surcharges. You agree to pay all surcharges (“Surcharges”), which may include but are not limited to: Federal Universal Service; various regulatory charges; Pond Mobile administrative charges; gross receipts charges and certain other taxes imposed upon Pond Mobile; or charges for the costs that we incur and pass along to you. Surcharges are not taxes, and we are not required to assess them by law. They are charges we choose to collect from you, are part of our rates, and are kept by us in whole or in part. The number and type of Surcharges will be provided on your invoice and may vary depending upon the location of the billing address of the Device and can change over time. We determine the rate for these charges, and these amounts are subject to change as are the components used to calculate these amounts. We will provide you notice of any changes to Surcharges in a manner consistent with this Agreement (see “Providing Notice To Each Other Pursuant to This Agreement” section). However, since some Surcharges are based on amounts set by the government or based on government formulas, it will not always be possible to provide advance notice of new Surcharges or changes in the number of existing Surcharges. Information on Surcharges is provided during the sales transaction and is available on our website.
- You Must Pay All Undisputed Charges. Any dispute over a charge on your bill must be made within 45 days of the date of the bill that initially contained the charge. Disputes can only be made by calling or writing us as directed on your invoice or elsewhere. You accept and agree that all charges not properly disputed within the above time period are undisputed charges that must still be paid as stated on time in accordance with your bill.
- Currency: Pond Mobile provides service to customers internationally. Per this agreement, Pond Mobile will charge its customers USD (United States Dollars). Pricing shown on our website or printed materials may have been priced in foreign currency but will be billed out in USD at the current (current rate at the time of charge) international exchange rate. If you would like to be charged in another form of currency, you may request this in writing. Pond Mobile may honor your request. However, you may be subject to certain bank fees associated with the exchange of currency. You agree to be solely responsible for the payment of such fees.
OTHER IMPORTANT INFORMATION
Additional Important Information Concerning Our Agreement
- Call Monitoring: To ensure the quality of our Services and for other lawful purposes, we may monitor or record calls between us (for example, your conversations with our customer service or sales departments).
- Authentication and Contact: You, as an Account Holder, may password protect your account information by establishing a personal identification number (“PIN”). You agree to protect your PIN, passwords, and other account access credentials from loss or disclosure. You further agree that Pond Mobile may, in our sole discretion, treat any person who presents your credentials that we deem sufficient for account access as you or an authorized user on the account for disclosure of information or changes in Service. You agree that we may contact you for Service-related reasons through the contact information that you provide, through the Services
or Devices to which you subscribe, or through other available means, including text message, email, fax, recorded message, mobile, residential or business phone, or mail.
- CPNI. As we provide telecommunications products and Services to you (the account holder), we develop information about the quantity, technical configuration, type, location, and destination of telecommunications products and Services you use, as well as some other information found on your bill (“CPNI”). Under federal law, you have the right and we have a duty to protect the confidentiality of your CPNI. For example, we implement safeguards that are designed to protect your CPNI, including authentication procedures when you contact us. For some accounts with a dedicated Pond Mobile representative, we may rely on contacting your pre-established point of contact as the standard authentication measure.
- Third-Party Applications. If you use a third-party application, the application may access, collect, use, or disclose your personal information or require Pond Mobile to disclose your information – including location information (when applicable) – to the application provider or some other third party. If you access, use, or authorize third-party applications through the Services, you agree and authorize Pond Mobile to provide information related to your use of the Services or the application(s). You understand that your use of third-party applications is subject to the third party’s terms and conditions and policies, including such third parties’ respective privacy policies.
- Information on Devices: Your Device may contain sensitive or personal information (for example, pictures, videos, passwords, or stored credit card numbers). Pond Mobile is not responsible for any information on your Device, including sensitive or personal information. If possible, you should remove or otherwise safeguard any sensitive or personal information when your Device is out of your possession or control, for example, when you relinquish, exchange, return, or recycle your Device. By submitting your Device to us, you agree that our employees, contractors, or vendors may access all of the information on your Device.
- 911 or Other Emergency Calls. Public safety officials advise that when making 911 or other emergency calls, you should always be prepared to provide your location information. Unlike traditional wireline phones, depending on a number of factors (for example, whether your Device is GPS enabled, where you are, whether local emergency service providers have upgraded their equipment, etc.), 911 operators may not know your phone number, your location, or the location of your Device. In certain circumstances, an emergency call may be routed to a state patrol dispatcher or alternative location set by local emergency service providers. Enhanced 911 service (“E911”) – where enabled by local emergency authorities – uses GPS technology to provide location information. Even when available, however, E911 does not always provide accurate location information. If your Device is indoors or for some other reason cannot acquire a satellite signal, you may not be located. Some Devices have a safety feature that prevents the use of the keypad after dialing 911—you should follow the voice prompts when interacting with emergency service providers employing interactive voice response systems to screen calls.
- If Your Device Is Lost or Stolen. Call us immediately if your Device is lost or stolen because you may be responsible for usage charges before you notify us of the alleged loss or theft. A lost or stolen Device does not reduce or remove your Term Commitment. You will remain liable for any monthly recurring charges associated with the Service on your Device after you notify us of the alleged loss or theft. You agree to cooperate if we choose to investigate the matter (provide facts, sworn statements, etc.). We may not waive any Early Termination Fees if you choose to terminate Services as a result of the loss or theft of your Device.
- Disclaimer of Warranties. UNLESS EXPRESSLY PROVIDED IN WRITING OTHERWISE, WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (TO THE EXTENT ALLOWED BY LAW) ANY IMPLIED WARRANTY OF MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICES (INCLUDING YOUR DEVICE). WE DON’T PROMISE UNINTERRUPTED OR ERROR-FREE SERVICES AND DON’T AUTHORIZE ANYONE TO MAKE WARRANTIES ON OUR BEHALF.
- You agree that Pond Mobile is Not Responsible in Connection with Certain Problems and Losses. You agree that neither Pond Mobile nor any of its now, or hereafter, existing subsidiaries, affiliates, parent companies, vendors, suppliers, or licensors are responsible for any damages resulting from: a) anything done or not done by someone else; b) providing or failing to provide Services, including, but not limited to, deficiencies or problems with a Device or network coverage (for example, dropped, blocked, interrupted Services, etc.); c) traffic or other accidents, or any health-related claims relating to our Services; d) Data Content or information accessed while using our Services; e) an interruption or failure in accessing or attempting to access emergency services from a Device, including through 911, Enhanced 911 or otherwise; f) interrupted, failed, or inaccurate location information services; g) information or communication that is blocked by a spam filter; h) damage to your Device or any computer or equipment connected to your Device, or damage to or loss of any information stored on your Device, computer, equipment, or Pond Mobile storage space from your use of the Services or from viruses, worms, or downloads of malicious content, materials, data, text, images, video, or audio; or i) things beyond our control, including acts of God (for example, weather-related phenomena, fire, earthquake, hurricane, etc.), riot, strike, war, terrorism, or government orders or acts. You should implement appropriate safeguards to secure your Device, computer, or equipment and to back up your information stored on each.
- LIMITATION OF LIABILITY – NO CONSEQUENTIAL DAMAGES. TO THE EXTENT ALLOWED BY LAW, OUR LIABILITY FOR MONETARY DAMAGES FOR ANY CLAIMS THAT YOU MAY HAVE AGAINST US IS LIMITED TO NO MORE THAN THE PROPORTIONATE AMOUNT OF THE SERVICE CHARGES ATTRIBUTABLE TO THE AFFECTED PERIOD. UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, PUNITIVE, MULTIPLE, OR SPECIAL DAMAGES OF ANY NATURE WHATSOEVER ARISING OUT OF OR RELATED TO PROVIDING OR FAILING TO PROVIDE SERVICES IN CONNECTION WITH A DEVICE, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOSS OF BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND SERVICES.
- Both You and Pond Mobile Agree to Try to Resolve Any Disputes Before Commencing Any Form of Action. By entering into this Agreement, you and Pond Mobile agree to first contact each other concerning any Disputes (defined below) and to provide a written description of the problem, relevant documents and supporting information, and the proposed resolution. We agree to contact each other as described in the “Providing Notice to Each Other Under The Agreement” section.
- We Agree that All Disputes that Cannot Be Resolved Between Ourselves WILL BE SUBMITTED TO MANDATORY ARBITRATION. You and Pond Mobile agree that if we are unable to resolve any Dispute between ourselves, all disputes will be arbitrated between us, on an individual basis, not on a class-wide or consolidated basis. This agreement to arbitrate is intended to be broadly interpreted. In arbitration, there is no judge or jury, rather there is an arbitrator or panel of arbitrators that will rule on our Dispute in accordance with this Agreement. The arbitrator’s decision and the award will consist of a written statement stating the disposition of our Dispute and will provide a concise written statement of the essential findings and conclusion on which the award is based. The arbitrator’s award and the decision are final and binding, with some exceptions under the Federal Arbitration Act (“FAA”), and judgment on the award may be entered in any court with jurisdiction.
- We each also agree as follows concerning Disputes and Arbitration:
- “Disputes” are any claims or controversies against each other related in any way to or arising out of in any way our Services or the Agreement, including, but not limited to, coverage, Devices, billing services and practices, policies, contract practices (including enforceability), service claims, privacy, or advertising, even if it arises after Services have terminated. Disputes include claims that you bring against our employees, agents, affiliates, or other representatives or that we bring against you. It also includes, but is not limited to, claims related in any way to or arising out of in any way any aspect of the relationship between us, whether based on contract, tort, statute, fraud, misrepresentation, or any other legal theory.
- If either of us wants to initiate a claim to arbitrate a Dispute, we each agree to send written notice to the other providing a description of the dispute, a description of previous efforts to resolve the dispute, all relevant documents and supporting information, and the proposed resolution. Notice to you will be sent as described in the “Providing Notice to Each Other Pursuant to This Agreement” section and notice to us will be sent to General Counsel, Pond Mobile, P.O. Box 854 Manalapan, NJ 07726. We each agree to make attempts to resolve the dispute prior to filing a claim for arbitration. If we cannot resolve the dispute within forty-five (45) days of receipt of the notice to arbitrate, then we each may submit the dispute to formal arbitration.
- The FAA applies to this Agreement and arbitration provision. We each agree that the FAA’s provisions, and not state law, govern all questions of whether a dispute is subject to arbitration.
- Unless we each agree otherwise, any dispute, claim, or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by arbitration in New York or New Jersey before [one/three] arbitrator(s). The arbitration shall be administered by JAMS pursuant to its Comprehensive Arbitration Rules and Procedures. Judgment on the Award may be entered in any court having jurisdiction. The Arbitration will be conducted by a single, neutral arbitrator and will take place in the county of the last billing address of the Service.
- The arbitration will be governed and conducted by (a) a neutral third-party arbitrator selected by each of us and based upon rules mutually agreed to by each of us or (b) JAMS. The JAMS rules, including rules about the selection of an arbitrator, filing, administration, discovery, and arbitrator fees, will be conducted under JAMS Comprehensive Arbitration Rules & Procedures. The JAMS rules are available on its website at www.jamsadr.com. To the extent that this “Dispute Resolution” section conflicts with JAMS’ minimum standards for procedural fairness, the JAMS’ rules or minimum standards for arbitration procedures in that regard will apply. However, nothing in this paragraph will require or allow us or you to arbitrate on a class-wide or consolidated basis.
- WE EACH AGREE THAT WE WILL ONLY PURSUE ARBITRATION ON AN INDIVIDUAL BASIS AND WILL NOT PURSUE ARBITRATION ON A CLASS-WIDE OR CONSOLIDATED BASIS. We each agree that any arbitration will be solely between you and Pond Mobile (not brought on behalf of or together with another individual’s claim). If for any reason any court or arbitrator holds that this restriction is unconscionable or unenforceable, then our agreement to arbitrate doesn’t apply and the dispute must be brought to court.
- We each are responsible for our respective costs relating to counsel, experts, and witnesses, as well as any other costs relating to arbitration. However, we will pay for the arbitration, administrative or filing fees, including the arbitrator fees. Otherwise the JAMS Comprehensive Arbitration Rules & Procedures and the JAMS Policy on Consumer Arbitrations Pursuant to Pre-Dispute Clauses, Minimum Standards of Procedural Fairness regarding costs and payment apply.
- We will both be permitted to exchange non-privileged documents and information that is relevant to our Dispute.
- Exceptions To Our Agreement To Arbitrate Disputes. Either of us may bring qualifying claims in small claims court. In addition, this arbitration provision does not prevent you from bringing your dispute to the attention of any federal, state, or local government agency that can, if the law allows, seek relief against us on your behalf.
- You will be entitled to a hearing in accordance with JAMS policy on Consumer Arbitration.
- No Class Actions. TO THE EXTENT ALLOWED BY LAW, WE EACH WAIVE ANY RIGHT TO PURSUE DISPUTES ON A CLASSWIDE BASIS; THAT IS, TO EITHER JOIN A CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY OR ASSERT A CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE IN ANY LAWSUIT, ARBITRATION.